Answered By: Anne Blecksmith
Last Updated: May 11, 2015     Views: 59

The library's subscription databases are available to readers with a current library card. If you encounter trouble accessing the library's databases, please check the following:

1. Make sure your readers' card is current. If it has expired, you will not be able to authenticate through the EZ Proxy portal. Click here to make an appointment to renew your card.

2. Clear your browser's cache and cookies. For specific instructions on how to clear cookies from your preferred browser, see:

3. Check that you're using the recommended browser for the product. Some databases do not support older versions of browsers. You can usually find this information on the product's FAQ page, in its "Help" documentation, or under "System Requirements."

If these suggestions do not work, contact us.